We are Fæger. We are a company trading under Rubeck International Ltd. registered in England and Wales under company number: 03853284. Our registered office is in London.

You can contact us by email at info@faeger-uk.com .

When we refer to our website, we mean our website at www.faeger-uk.com .

We may collect personal information about you in the following ways:

Data you give to us:

• Data you give to us when you register to purchase goods from us

• When you talk to us on the phone or in person

• When you use our website

• In emails or letters to us

• If you sign up to our promotions, events or newsletter

• When you give us feedback

Data we collect when you use our services:

• Payment and transaction data

• Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies (please see our cookies policy below) and other internet tracking software

Data from third parties we work with:

• Social networks

• Public information sources, such as Companies House if you are a business

• Agents or contractors working on our behalf (such as our CRM Partner, Newsletter Distributor, Mailing House, online payment gateway provider)

• A friend of yours

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity data – name, username, title, and date of birth

• Contact data – billing address, delivery address, email address or telephone numbers

• Financial data – payment card details

• Transaction data – details about payments to and from you and other details of products and services you have purchased from us

• Technical data - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website

• Profile data – your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses

• Usage data – information about how you use our website, products and services

• Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences

We do not collect any special categories of personal data about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Your privacy is protected by law. We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is.

In some circumstances we can use your personal information if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable.

We may share your personal information with any of the following organisations, for the purposes of providing the goods which you have requested from us:

• Agents and advisers that we use

• Our credit card processors (Payment Gateway Provider)

• Our customer relationship management provider (CRM System)

• Our marketing automation platform provider (Newsletter Distributor)

• Our mailing services provider (Mailing House)

• External service providers (acting as data processors) that provide applications\/functionality, data processing or IT services to us (for example, we use third parties to support us in storing processed data)

You can find details of how these third parties use your personal information by looking at their privacy policies, all of which should be available on the relevant websites, or on request.

We require all organisations who we share your data with to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.

The EEA is the European Economic Area, which consists of the EU Members States, Iceland, Liechtenstein and Norway. If we transfer your personal information outside the EEA we must tell you.

We do not transfer your data outside of the EEA.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This includes for example the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements, to respond to any questions or complaints from you, or for the establishment or defence of legal claims.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. We will keep your personal information for as long as you are our customer.

We may use your personal information to tell you about relevant goods and any upcoming offers.

We can only use your personal information to send you marketing messages if we have either your consent or a legitimate interest to do so.

You can ask us to stop sending you marketing messages at any time – you just need to contact us or use the opt-out links on any marketing message sent to you.

We will not share your personal data with any third party for its marketing purposes.

Where you opt out of receiving marketing messages from us, this will not apply to personal data provided to us as a result of purchasing our goods or services or any other transaction between you and us.

You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below.

Getting a copy of the information we hold

You can ask us for a copy of the personal information which we hold about you, by writing to us at info@henryandpowell.com. This is known as a data subject access request.

You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request.

We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated.

Telling us if information we hold is incorrect

You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us at info@faeger-uk.com if you want to do this and we will take reasonable steps to check its accuracy and, if necessary, correct it.

Telling us if you want us to stop using your personal information

You have the right to:

·         object to our use of your personal information (known as the right to object)

·         ask us to delete the personal information (known as the right to erasure); or request the restriction of processing

·         ask us to stop using it if there is no need for us to use it (known as the right to be forgotten).

There may be legal reasons why we need to keep or use your data, which we will tell you if you exercise one of the above rights.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Withdrawing consent

You can withdraw your consent to us using your personal information at any time. Please contact us at info@faeger-uk.com if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.

Request a transfer of data

You may ask us to transfer your personal information to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By clicking “Accept” on our cookie banner, you are agreeing to our use of cookies. If you do not agree you may click “Reject Cookies”, or you can also disable the installation of “cookies” by configuring your browser appropriately. For more information, please see ‘Blocking Cookies From Your Browser’ below.

Please be aware that restricting cookies may impact your user experience and may prevent you from using parts of our platforms or services.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The cookies on our website can be grouped into the following categories:

• Essential cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• Website functionality cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Website analytics cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Customer preference cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

• Targeting cookies:These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Blocking Cookies from Your Browser

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Except for essential functional cookies, all cookies will expire after 12 months. Essential cookies will expire after 10 years. Please see options to manage your cookies from your browser below:

• For Mozilla Firefox: Select the 'Tools' menu, then 'Options'. Click the 'Privacy' icon, locate the 'Cookies' menu and select your preferred options.

• For Microsoft Internet Explorer 6.0 and later: Select the 'Tools' menu, then 'Internet Options'. Click the 'Confidentiality' tab and use the cursor to select the level desired.

• For Safari: From the Safari menu, select 'Preferences', then click on 'Security' and select your preferred options.

• For Google Chrome: select the Chrome menu, then select 'Settings' and click on 'showadvanced settings'. In the Privacy section chose 'Content settings'; then in the 'Cookies'section you can select your options.

If you have any questions in relation to this Cookie Policy, please contact us by email at info@faeger-uk.com.